// support
How can
we help?
We’re committed to making sure you get the most out of SuiteCollector. Here’s how to reach us.
Email Support
Reach our team directly. We respond to all inquiries within one business day.
support@suitecollector.comDocumentation
Guides, tutorials, and reference material for getting the most out of SuiteCollector.
Coming soonCommunity
Connect with other SuiteCollector users, share tips, and learn from the community.
Coming soon// common topics
Start here.
Getting started
Connecting your NetSuite instance via OAuth 2.0 and syncing your first customers and invoices.
Dunning workflows
Creating and customizing dunning sequences, configuring step timing, and managing action types like email, call, and escalation.
Email templates
Using built-in templates, creating custom ones, and working with variable substitution for customer and invoice data.
Team management
Inviting team members, managing roles and permissions, and configuring team-level settings.
Promise to pay
Recording payment promises, setting up installment plans, tracking fulfillment, and configuring approval thresholds.
Reports & analytics
Understanding aging reports, DSO tracking, collection effectiveness metrics, and customer risk scores.
// stuck?
Can’t find what you need?
Our team is here to help. Reach out and we’ll get back to you within one business day.